Salon Service Group
  • Springfield, MO, USA
  • Full Time

Medical, Dental, Vision, Life, Disability, Flexible Spending Account, 401k, Vacation, Sick Pay, Holiday Pay

Salon Service Group is currently recruiting an Inside Sales Manager to lead our Inside Sales Call Center Team. This position is responsible for the overall management and development of our Inside Sales Representatives, to drive company revenue.

The ISM is responsible for the day to day management of the inside sales team by effectively training, mentoring, and coaching, by providing leadership and ensuring that the team performs with integrity; and will oversee the proper use of corporate resources and assets. This position will also attend and participate in sales and management training meetings and events.


  • Oversee and coordinate the inside sales team activities
  • Establish sales territories, quotas, and goals for the inside sales team
  • Analyze call center statistics to identify areas of improvement
  • Track results and trends regularly for business forecasting
  • Report on team and individual performance
  • Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
  • Develop and execute innovative sales strategies
  • Build and form new business relationships through phone, email, social media and professional networking
  • Other duties as assigned


As the Inside Sales Manager you must be able to motivate your team members and work well in a fast-paced environment. Qualified candidates are energetic and enthusiastic with excellent interpersonal and natural negotiating skills. You must be able to communicate effectively and speak clearly over the phone while making outbound and taking inbound calls.

  • 5+ years of Call Center Management (minimum of 5 direct reports) required
  • 5+ years of Inside Sales Experience
  • Bachelor's Degree in Management or related field of study (or equivalent work experience) required
  • Experience or interest in the Beauty Industry
  • Excellent organizational and project management skills
  • Excellent interpersonal skills - ability to communicate effectively and professionally on all levels
  • Strong leadership qualities
  • Ability to build rapport with clients through phone, email, social media, etc.
  • Proficient in Office applications including Outlook and Microsoft Excel
  • Sit & stand for extended periods; assist in distribution operations: squat, bend, kneel, and lift 5-50lbs occasionally.
  • Travel for sales ride alongs & special events, training, etc.: local/regional 5%-10% of time

Additional information

What to expect from Salon Service Group:

  • A fun work environment
  • Freedom to think and create
  • The opportunity to grow with the company
  • Competitive wages and full benefits package
  • 40-hour work week, Monday-Friday

Qualified applicants please respond to this ad with your current resume and salary expectations.

Check us out online at

Salon Service Group, launched over 32 years ago, is the nation's largest privately-owned professional beauty distributor. SSG serves stylists, our 42 wholesale outlets, and our professional haircare brands in more than 14 states. Our desire is to provide excellent service, quality products and build partnerships with our customers. With our ever-changing industry, strong partnerships are more important than ever. Our highest priority is to provide salon professionals the tools they need for success.

At Salon Service Group every order matters, every item matters, every customer matters, and every person matters.

All your information will be kept confidential according to EEO guidelines.

SSG is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with SSG without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status or other classification protected by applicable federal, state or local law.


Salon Service Group
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