Salon Service Group
  • Springfield, MO, USA
  • Salary
  • Full Time

Salon Service Group is seeking a visionary, transformational COO to be a collaborative key member of our Leadership team with the ability to work cross-functionally across our organization.  This hands-on, process-oriented position requires a broad background encompassing supply chain, sourcing, distribution, human resources, IT, accounting, and retail environments. Our COO will be responsible for creating and implementing controls, processes and procedures while encouraging a culture of continuous improvement and best practices to enhance the profitability and efficiency of our operations.  This role offers the incumbent a high profile top operations position for the business and sets out the mandate to take the business to the next level.


RESPONSIBILITIES include but are not limited to:

  • Oversee all operational elements including customer service, retail operations, distribution, purchasing, accounting, HR, and IT. Lead the formation of excellent teams to service our growing customer base
  • Possess a solid background in developing and implementing long and short-term strategic plans in addition to running the day-to-day operations of the business
  • Proactively initiate, create, and drive improvements in the processes, tools and capabilities that increase efficiency and effectiveness across the business while increasing customer satisfaction
  • Develop productive, collaborative working relationships with leaders across the organization
  • Lead, develop, and execute analyses and reports to determine operational decisions
  • Work effectively across all functional areas of the business and with support teams. Assure excellent communication and teamwork are always in place. 
  • Maintain excellent quality standards
  • Oversee warehouse and logistics management to assure customer service, supplier and producer success is achieved.
  • Lead a LEAN initiative throughout all functional operating areas, consistently working to identify strategies for automating and streamlining processes and functions
  • Project leadership for all projects undertaken within functional areas of operations
  • Play a key role with Management teams and owner in strategic directions
  • Collaborate with HR to ensure people policies are current and support the direction of operations
  • Oversee product shipping and inventory management
  • Achieve a high level of expertise and understanding of our industry, products and the needs of our customers
  • Assist in compiling SSG's operating budget
  • Lead, train, and develop staff
  • Vendor Management
  • Support owner and other leaders on ad hoc projects as needed



Qualified candidates will be an exceptional, high-energy and experienced operations executive with a solid background in developing and implementing long and short-term strategic plans in addition to running the day-to-day operations of the business.  Candidates must understand the dynamics of working with a nimble and fast-paced entrepreneurial culture while bringing in a more formal operational process that will facilitate further scaling of the business. Candidates must have experience collaborating cross-functionally with both the executive team and individual department heads to ensure the company's operational priorities are mapped out and aligned with the total company direction.


Additional qualifications:

  • Bachelor's degree in Business or related field
  • 5-10 years of related experience in a high-level management position
  • Proven experience in leading and developing individuals and teams
  • Experience with inventory management, tracking and reporting
  • Experienced member of an executive team at a growing company in the $75M revenue range.
  • Direct experience in managerial finance, formal training a plus
  • Experience with multistate processing and distribution in an ERP environment
  • Excellent written and oral communication skills
  • Excellent organizational, support and management skills
  • Strong operations, customer support and/or fulfillment systems experience
  • Ability to manage multiple projects simultaneously
  • Ability to maintain organization and professionalism in a fast-paced, rapidly changing environment
  • Self-starter who builds rapport and work with people at all levels, both inside and outside the company
  • Team player that places missions before immediate self-interest
  • Motivated by continuous self-growth and learning

Salon Service Group, launched over 32 years ago, is the nation's largest privately-owned professional beauty distributor. SSG serves stylists, our 42 wholesale outlets, and our professional haircare brands in more than 14 states. Our desire is to provide excellent service, quality products and build partnerships with our customers. With our ever-changing industry, strong partnerships are more important than ever. Our highest priority is to provide salon professionals the tools they need for success.

At Salon Service Group every order matters, every items matters, every customer matters, and every person matters.

Check out our website at

Qualified applicants please respond to this ad by providing your current resume and salary expectations. 

All your information will be kept confidential according to EEO guidelines.

SSG is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with SSG without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status or other classification protected by applicable federal, state or local law.

Salon Service Group
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